Return & Refund Policy
At WearableArtNow, customer satisfaction is our top priority. We stand behind the quality of our products. Our dedicated Quality Assurance team inspects every item prior to shipping to ensure guaranteed quality.
Please read our Return and Refund Policy carefully to understand your rights and our procedures. This policy is designed to comply strictly with Google Merchant Center guidelines to ensure transparency.
1. Return Window
You have 30 days from the date you receive your item(s) to request a return, refund, or exchange. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns & Exchanges
Since our products are print-on-demand and made uniquely for you, your item is eligible for a return or exchange only if one of the following issues occurs:
- The printed image is not clear or blurry.
- The printed image is not centered on the shirt.
- You received the wrong product or package compared to your order.
- The item was damaged during delivery (e.g., torn, dirty).
- The item received is the wrong size, color, or style compared to what you ordered.
- Other manufacturing mistakes caused by our facility.
Important Note on Sizing (No Buyer’s Remorse):
We provide detailed size charts on every product page. We do not accept returns, refunds, or exchanges if you simply ordered the wrong size, color, or changed your mind. Please check the size guide carefully before placing your order.
3. Condition of Returned Items
To be eligible for a return, your item must be unused, unwashed, and in the exact same condition that you received it.
4. How to Initiate a Return or Exchange
If your product encounters any of the eligible problems mentioned above, we are here to help! Please do not mail the item back immediately. Instead, follow these simple steps:
- Contact Us: Email our support team at [email protected] within 30 days of receiving your item.
- Provide Proof: Include your Order Number and attach clear photographs of the defective/incorrect item showing the specific issue.
- Resolution: Once the issue is verified through your photos, we will promptly process a free replacement or issue a full refund. In most cases involving defective items, we will not require you to ship the physical item back to us.
If we explicitly request that you return the physical item for inspection, please mail it to:
WearableArtNow Returns
1942 Broadway St Ste 314C
Boulder, CO 80302
United States
5. Return Shipping Costs & Restocking Fees
- Defective or Incorrect Items: If we require you to mail back a defective or incorrect item, WearableArtNow will cover the return shipping costs. You will not bear any out-of-pocket expenses for our mistakes.
- Restocking Fee: We do not charge any restocking fees for any returns.
- Original Shipping: Please note that original shipping costs applied to your order are non-refundable.
6. Refund Processing Time
When your item qualifies and is eligible for a refund, we will process your refund within 5 business days of verifying the issue.
Your refund will be issued to the original method of payment (e.g., the same credit card or PayPal account) that you used to place the order. As the refund is a reversal of your payment, we can only send it back in the same way it was received.
7. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us immediately at [email protected].
8. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to reach out:
- Email: [email protected]
- Address: 1942 Broadway St Ste 314C, Boulder, CO 80302, United States
- Support Hours: Monday – Friday (9:00 AM – 5:00 PM EST)