- What products can I customize with POD?
- Typically, you can customize t-shirts, hoodies, mugs, phone cases, posters, shoes, and a wide range of other items. You can send your ideas or anything you want to personalize on the item to the email: [email protected], we will respond to you with the sample after customize.
- How do I place an order for a customized product?
- Browse our website, select a product, choose a design, specify customization details, and add it to your cart. If you would like to customize more detail, please send us the information via email.
- Can I use my own designs?
- Yes, we do accept you to upload your own designs for printing.
- What printing methods do you use?
- POD stores often use methods like direct-to-garment (DTG) printing, sublimation, and screen printing.
- What file format should my design be in?
- Typically, designs should be in PNG or JPG format with a high resolution for best results.
- How long does it take to receive my customized order?
- Delivery times vary but are usually within 1-3 weeks, depending on your location and the complexity of the customization.
- Do you offer international shipping?
- Yes, we do offer international shipping, but shipping costs and delivery times may vary. We have the shipping policy here
- What is your return policy?
- If we delivered a wrong, defective item we will create a replacement order or issue a refund. Read more about the return & refund policy
- Can I cancel or change my order after it’s placed?
- Yes, you can, if the item has not been pushed in production. Contact customer support for assistance.
- Are the customized products durable?
- Customized products are typically durable, but proper care and washing instructions should be followed to maintain quality.
- Do you offer bulk or wholesale pricing?
- Yes, if you purchase a large item, we can offer discounts for bulk orders. Please email us to discuss your order.
- How can I track my order?
- Usually, you’ll receive a tracking number via email once your order ships. You can use this to monitor its progress. You can also track your order here
- What payment methods do you accept?
- We accept payment via credit cards, PayPal, and other secure payment methods.
- Are there any copyright or trademark restrictions on designs?
- All designs on our store are not copyrighted. If you want to use your own design, we will check the design before we print it in your item.
- Can I request a sample before placing a large order?
- Yes, we can send a sample if you want to place large items.
- Do you offer a design service for those who need help creating custom designs?
- Yes, we do offer a customized design or create a design base on your idea,
- What happens if my product arrives damaged or with printing errors?
- Contact customer support immediately with photos and details of the issue for resolution.
- Can I change the color or size of my customized product after ordering?
- Yes, you can change the size, and color if the item has not been pushed into production yet, please contact us to resolve this as soon as possible.
- Are there any discounts or promotions for repeat customers?
- Yes, you can use this code to discount 10% if you are a returned customer. Code: 10OFFBACK
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